Customer Solutions Specialist – Energy Efficiency

Job Details


EWEB is seeking a Customer Solutions Specialist (CSS) I, II, or III to join our high-performing Customer Solutions team. The CSS position may include work across residential, commercial, and industrial sectors. Assigned work will depend on the applicant’s proficiency, knowledge, expertise, and business needs. This position focuses helping our customers with energy efficiency improvements by performing energy assessments on selected sites, identifying needs, recommending efficiency improvements and solutions, processing project incentives, providing support during projects, and consistently delivering outstanding customer service. We’re looking for someone who can identify project opportunities and assist customers, with strong skills in the following areas: HVAC, building controls, lighting, building envelope, solar, home weatherization, and other energy efficiency and conservation best practices.

The Customer Solutions team assists EWEB’s customers with energy and water conservation, retail programs, loans, rebates, bill assistance, and related customer service. We work independently and collaboratively on a wide variety of public-facing programs, and we are passionate about energy, water, and public service.